UK Delivery Options
We offer reliable UK delivery through DPD and Royal Mail.Available delivery options and charges are confirmed at checkout.
Royal Mail Tracked 24 – £5.99 (including VAT)
For eligible small parcels up to 2kg. Next working day delivery aim, not guaranteed.
DPD Next Day – £7.50 (including VAT)
For larger or heavier orders, subject to shipping restrictions.
Order Processing & Dispatch
Orders for in-stock products are normally processed and dispatched within 2–3 business days.
Orders placed during weekends or UK bank holidays will be processed on the next working day.
If an item is temporarily unavailable, we will contact you with an estimated dispatch date.
Tracking information will be provided once your order has been dispatched, where available.
Consumer Return & Cancellations
If you are purchasing as a consumer, you have the right to cancel most online orders within 14 days of receiving your goods, without giving a reason.
Once you have notified us of your cancellation, you have a further 14 days to return the goods.
Customers are responsible for return postage costs for change-of-mind returns, unless otherwise agreed.
We will refund the product price and the original standard delivery charge, where applicable, within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.
Refunds will be made using the original payment method. We may deduct any loss in value caused by handling beyond what is necessary to inspect the goods.
Your statutory rights are not affected.
Faulty, Damaged or Incorrect Products
If you receive a faulty, damaged or incorrect product, please contact us as soon as possible.
Please provide your order number, a description of the issue and photographs where appropriate.
We will arrange a suitable resolution, which may include a repair, replacement or refund, in accordance with your statutory rights.
Where goods are confirmed to be faulty or incorrectly supplied, Beyond Technologies Ltd will cover reasonable return postage costs.
Nothing in this policy affects your statutory consumer rights.
Business (B2B) Returns
Returns for business customers are subject to our agreed terms and conditions of sale.
Business customers do not have an automatic 14-day change-of-mind cancellation right.
Any request to return unwanted goods must be approved by Beyond Technologies Ltd in advance.
Products must be returned in their original condition and packaging, unless otherwise agreed.
For faulty or incorrectly supplied products, please contact us with your order number and details of the issue. We will handle these in accordance with the applicable contractual terms and legal requirements.
Please do not return any goods without prior authorisation.
How to Request a Return
To request a return, please contact our customer service team before sending any goods back.
Email: sales@beyondtech.co.uk
Telephone: +44 (0)1952 916600
Please include your order number, product details and the reason for your return.
Our team will review your request and provide return instructions, including the appropriate return address.
Please do not send goods back without contacting us first.